ctg66 Privacy Policy

Our Six Privacy Principles

At ctg66, protecting your personal information is a core part of how we operate. Every data decision we make is guided by six foundational principles.

Information We Collect

When you register and use ctg66, we collect personal information necessary to operate your account, process transactions, verify your identity, and comply with applicable regulations. The categories of personal data we collect include:

• Identity information: your full name, date of birth, and a government-issued identification document when required for age verification or KYC compliance.
• Contact information: your registered Bangladeshi mobile number and, where provided, an email address used for account communications.
• Financial information: your bKash, Nagad, Rocket or Upay wallet number, transaction amounts, deposit and withdrawal history. ctg66 does not store full payment card numbers.
• Account activity data: login timestamps, session durations, games played, bet amounts, win and loss records, and bonus usage history associated with your ctg66 account.
• Technical data: IP address, device type, operating system, browser version, and approximate geographic location derived from your IP address.
• Communications data: records of messages sent to or received from ctg66 support, including chat logs and support ticket history, retained for quality assurance and dispute resolution purposes.

How We Use Your Information

ctg66 uses the personal information we collect solely for the purposes described below. We do not use your data for any purpose beyond what is described in this Privacy Policy without first obtaining your explicit consent.

• Account management: to create and maintain your ctg66 account, verify your identity, process login requests, and manage account security settings.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket and Upay, detect and prevent fraudulent transactions, and maintain required financial records.
• Regulatory compliance: to fulfil age verification, KYC and anti-money-laundering obligations, and to respond lawfully to requests from competent authorities.
• Platform improvement: to analyse anonymised, aggregated usage patterns and improve game offerings, site performance, and the overall user experience on the ctg66 platform.
• Responsible gaming: to monitor account activity for indicators of problem gambling, apply self-exclusion and deposit limit settings, and provide appropriate player support.
• Customer support: to respond to your enquiries, process complaints, resolve disputes, and maintain support interaction records for quality assurance.

Legal Basis for Processing

ctg66 processes your personal data under the following legal bases, depending on the nature of the specific processing activity:

• Contractual necessity: processing required to fulfil our obligations to you under the ctg66 Terms & Conditions, including account management, payment processing and dispute resolution.
• Legal obligation: processing required to comply with applicable laws and regulations, including age verification, anti-money-laundering checks, and responses to lawful authority requests.
• Legitimate interests: processing carried out in ctg66's legitimate business interests, such as fraud detection, platform security, responsible gaming monitoring, and aggregated analytics, where these interests are not overridden by your rights.
• Consent: where we send optional promotional communications, we do so only with your explicit opt-in consent. You may withdraw this consent at any time by contacting ctg66 support.

Sharing Your Information

ctg66 does not sell, rent, or trade your personal information to any third party for marketing purposes. We share your personal data only in the limited circumstances described below, and only to the minimum extent necessary:

• Payment processors: bKash, Nagad, Rocket and Upay receive the transaction data required to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game suppliers: third-party game providers such as Pragmatic Play, Evolution Gaming, Ezugi and Spribe receive session identifiers and bet data required to deliver game outcomes. They do not receive your full identity or financial records.
• Compliance providers: ctg66 may use third-party identity verification and fraud detection services. These providers process only the data necessary to complete the specific verification or detection task assigned to them.
• Law enforcement: ctg66 will disclose personal data to competent authorities where required by law, court order, or a lawful regulatory request. Where legally permitted, ctg66 will notify you of such disclosure.

All third-party service providers used by ctg66 are contractually required to process your data only in accordance with our instructions and to implement appropriate technical and organisational security measures.

Cookies and Tracking Technologies

ctg66 uses cookies and similar tracking technologies to operate our platform, remember your session preferences, detect fraud, and analyse aggregated usage data. We use three categories of cookies:

• Essential cookies: required for the platform to function. These include session authentication tokens, fraud-prevention identifiers and load-balancing cookies. You cannot opt out of essential cookies while using ctg66.
• Functional cookies: used to remember your language preference, device settings, and other personalisation options to improve your experience on return visits.
• Analytics cookies: used to collect anonymised, aggregated data about how users navigate the ctg66 platform. This data helps us improve platform performance and content relevance. No personally identifiable information is included in analytics data sets.

You can manage cookie settings through your mobile browser's privacy settings. Disabling functional or analytics cookies may affect your ctg66 experience but will not prevent access to core platform features.

Data Retention

ctg66 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Account data — including identity, financial and transaction records — is retained for a minimum of five years following account closure to satisfy anti-money-laundering and regulatory record-keeping obligations.

Support communications are retained for two years following the closure of a support ticket. Anonymised, aggregated analytics data is retained indefinitely as it contains no personally identifiable information. When data is no longer required, it is securely deleted or irreversibly anonymised.

How We Keep Your Data Secure

ctg66 implements a layered approach to data security. All data transmitted between your device and the ctg66 platform is protected by SSL encryption. Stored personal data is held on secured servers with access restricted to authorised ctg66 personnel only. Our systems undergo regular security reviews to identify and address potential vulnerabilities before they can be exploited.

Our payment integrations with bKash, Nagad, Rocket and Upay are conducted over encrypted channels. ctg66 does not process or store raw payment credentials. Account access is protected by password authentication, and ctg66 support staff are trained never to request your account password under any circumstances.

Your Rights Over Your Personal Data

As a ctg66 account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact ctg66 support at [email protected] with your registered mobile number and a description of your request.

• Right of access: you may request a copy of the personal data ctg66 holds about you. We will respond to verified access requests within 30 days.
• Right of rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations applicable to ctg66.
• Right to restrict processing: in certain circumstances you may request that we limit how we use your personal data while a dispute or verification request is being resolved.
• Right to withdraw consent: where processing is based on your consent, such as receiving optional promotional communications, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ctg66 will respond to all valid data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you of the extension and the reason for it.

Protection of Minors

ctg66 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If ctg66 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed without delay. If you believe a minor has registered a ctg66 account, please contact us immediately at [email protected].

Third-Party Platform Links

The ctg66 platform integrates with third-party game suppliers and payment providers. These third parties operate their own platforms governed by their own privacy policies. ctg66 is not responsible for the privacy practices of third-party platforms. We encourage you to review the privacy policies of any third-party service you interact with through ctg66.

Amendments to This Privacy Policy

ctg66 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the Last Updated date at the top of this page and, where practicable, notify registered account holders via the ctg66 platform or by message to the registered mobile number.

Your continued use of the ctg66 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any change, you should cease using ctg66 and may request account closure by contacting support.

Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way ctg66 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email us at: [email protected]